We will acknowledge your complaint within 24 hours, and over a period of 10 working days we will:
Within 30 working days of us receiving your complaint, you will recieve:
to your complaint.
At the end of this process ,a letter will be sent informing you of our decision and the reasons for it.
The letter will also outline our options for internal or external resolution if you are still not satisified.
You can download the disputes policy here.
CONTACT DETAILS FOR OMBUDSMAN
For assistance in the filing of a valid claims complaint, The office of the Ombudsman for Short-Term Insurance may be contacted on: 011 726 8900 or www.osti.co.za. We are members of the Ombudsman for Short Term Insurance and abide by the rulings of that office.